Taken seriously.
Never oversold.

Admission review

A verification partner reviews every application before an account can be used. A profile you read here belongs to someone who was admitted, not merely signed up.

Checks, each one named

Identity document, face liveness, mobile ownership, education and employment are separate checks, and which apply depends on the membership tier. A line such as "Education verified" on a profile states that one fact and the date it was confirmed. It says nothing about a person's conduct or character.

Adults only

A date of birth that gives an age under 18 is refused, and a failed age check stays on record.

No criminal record checks

We do not run them, for any tier, and the system cannot record one. We say so wherever checks are described.

Every safety page in the app starts with a one-tap call to the emergency number for your country. The tools below are best effort. They hand a message to a provider; they cannot confirm that anyone received it, and nobody at Sapiomate is watching in real time.

Trusted contacts

Name up to two people. Each confirms by code, on both mobile and email, before anything can be sent to them, and each can refuse for good.

I feel unsafe

One press sends your trusted contacts a message asking them to call you now. You choose what travels with it: your exact position, who you are meeting, a note. Nothing is included unless you switch it on.

Safety Assist

Shake the phone three times with the app open, or press and hold the home bar, and a quiet screen counts down five seconds before raising the same alert. Cancel costs nothing. A false alarm never counts against you, and your contacts are told it was a mistake.

Live location

With an alert, you can share a link that works in any browser, for 15 minutes to two hours, to your area or your exact spot. You can stop it at any time, you see who opened it, and the positions are erased when it ends.

Arrived-safe check-in

Set a time before you meet someone. Say "I'm safe" when it comes, and nobody hears anything. Stay silent for fifteen minutes past it, and your trusted contacts are sent what you chose to leave with us.

Share my plan

Who, where and when, composed on your phone and handed to WhatsApp. We keep none of it.

Shake works only while the app is open. If the phone is locked or the app is closed, use your phone's own emergency feature. Half an hour after any alert, the app asks whether you are all right.

Report from anywhere

A profile, a conversation, a request, a match, a pool, a pool chat, or someone you can no longer open. The categories describe the harm, not the rule. The most serious ask first whether you are in danger now and show the emergency number. Reporting someone blocks them both ways unless you choose otherwise, and they are never told who reported them.

A person reviews every report

You get a reference at once, and you are told when the review is finished. We are a small team and this can take a few days. While a serious report is looked at, the account may be limited or shown to fewer people.

What we may do

Warn, limit, suspend, or close an account permanently. A decision to take no action is a decision too, with a reason and a record. The member can appeal, and a different person decides the appeal.

If it concerns you

When an account you matched with is limited or closed for a risk to you, you are told, in neutral words, to treat any number or email you already have for them as untrusted.

Block

Takes effect immediately, in both directions, across the whole app. Unblocking is possible only after seven days and restores nothing. A number you already shared cannot be taken back.

Crossings

You can pause Crosspath, keep quiet places, or clear every crossing, and a cleared crossing is gone for both people. A clear never resets the limits that protect the other person: how often interest was sent and how often you crossed in one place carry over. Coming close to someone who blocked you is noted for our safety team, and while a report between you is open, a cleared crossing is kept for the reviewer and shown to nobody.

Gatherings

A pool has a fence of 30, 50 or 100 metres, and a member joins from inside it. Where the member who opened it allows, a man may enter from elsewhere, and the women in the pool see that he did. Anyone at a Nectar Pool can mark it. The others are asked a neutral question, the pool pauses if enough of them share the concern or anyone reports immediate danger, and nobody learns who marked.

On a matrimony app a privacy leak is a physical risk, so these are safety controls.

Your position

Location is off until you turn it on, and turning it off deletes it. Others see a distance band, never a figure under a kilometre and never a point, and past a hundred kilometres only your city. We keep one current position, not a history.

Your contact details

A match reveals nothing by itself. Each person switches on mobile, email, both or neither, for that match only, and can switch off again. Before the first share the app explains the common scams, and there is a daily cap on every plan.

Your phone screen

Notifications carry no name, photo, message or place. Safety screens are quiet: no sound, no flash, nothing the person beside you would notice.

Your name in a pool's chat

In a pool of women and men, the men are not shown who is in the pool, and a woman speaks in its chat under an alias, without her name or photographs, until the two have exchanged Passion Potions. She can read his profile first. Sapiomate knows who she is throughout, so a report always reaches a real account.

Your sensitive facts

Date of birth is never shown. Religion and similar facts appear only where you set them to. There are no read receipts, no presence dots, and nobody is told who viewed them.

• We are not an emergency service, and we cannot call one for you. If you are in danger, contact your local emergency services first. In India, dial 112.
• Nobody at Sapiomate watches alerts or conversations in real time, and we publish no response time.
• A message to a trusted contact is handed to a provider. We cannot promise it arrived.
• An alias hides a name and a photograph. It cannot hide a person in a small room, and someone who is there may guess who is writing. Once two people have been shown to each other, what follows is between them.
• Admission review is not a guarantee of anyone's character, and we cannot promise how another person will behave, here or away from here.
• Whether to reply, to share your details, or to meet is your decision. Meet in a public place, and tell someone you trust where you are going.